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After 3 days to set up and a couple calls to tech number, the remote still doesn't duplicate all the functions. Maybe it doesn't work with high end equipment, properly. Software for set-up is outdated and slow.
The remote is what you would expect. That seemed a little funny, but my problems are resolved. They were great, walked me through the confusing process of linking the remote with the omnilink throug the lights control portion of the software (I'm not using it for lights, but audio/video components I store in a closet).
After an hour of playing around with the non-user friendly, slow software, I gave up. They asked me to call again if I wanted more help personalizing the button functions to fit my needs. The set up process for me was more difficult than I expected, I had an issue with getting the remote to synch with the omnilink.
Everything was operational within 15 minute of the call. There are no manuals or particular instructions/guide provided on the website or with the remote. Next day I called the folks at Monster and after a good wait, I was plesantly surprise with the service and the attention.
Stated that they expect to service the product in person and that's why they don't put out extensive instructions anywhere. Happy over all with the purchase despite the price tag.
The software is even worse. It will work as IR device, but is much too expensive as a universal remote. It's such a great idea, but it simply doesn't work as an RF device. There are no instructions and the manuals will not open up on-line and support is available only 8-5 Monday thru Friday, so when does a working person call. I was very disappointed because I had high hopes and monster is well known company. It just won't work in cabinets and through walls as advertised. Oh well, a $300.00 dollar lesson. Please don't but this product.
I like this remote and it works very well. The Omnilink quit communicating with the remote control because I pressed the connect button, go figure.As I tried to find answers in the supplied user guide and in the on-line software it became very apparent that Monster had dropped the ball.It took about an hour of trial and error to resolve the RF network glitch and the remote works great. What you get is a quick start guide that could almost fit inside a CD jewel case. I set it up in about an hour and it worked without a hitch. Now that is pretty sad considering what you pay for this remote. Pretty good for the first day of ownership.The next day, I wanted to tweak some settings. It looks and feels like a quality piece of equipment. Unlike all of my home theater components the AVL300 does not come with a comprehensive user manual.
OOPS. That is when frustration set in. The guide has absolutely zero information about lighting control. If the supplied users guide was more robust and contained advanced information on setting up and troubleshooting a system I would have no problem giving this product a 5 star rating.I would recommend that if you purchase this remote control and have a problem that you cannot solve with the on-line troubleshooter the first time around, call the support line to avoid prolonged frustration.
Not being a techno wiz, I had someone program the remote for me. While it may be somewhat pricey, it does everything it's supposed to do, and I finally put away 6 other remote controls. What a joy to have this item on my theater armchair.
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